It’s not so much as what you say, but how you say it.

We all know that our nonverbal cues factor into our overall message. Body language – the way we speak, the tone of our voice, our hand gestures, all give insight to the message, and will likely persuade our audience more than the message itself. The fact remains that a very large part of our message is conveyed by more than words, so why wouldn’t this translate to our electronic communications?