Setting Expectations for Social Media Engagement
Your business should be able to easily and consistently respond the questions or concerns that have been posted to your social media channels.
Utilizing Twitter as a Customer Service Channel
When it comes to serving your customers over Twitter and other social media channels, you should actively engage your customers on an ongoing basis.
Boosting Your Brand’s Confidence
With your brand voice and strategy, are you successfully and honestly promoting the most positive aspects of your brand in a confident manner?
Last-Minute Strategies to Avert Disaster
The holiday season can be busy and stressful, but don’t forget to keep your employees informed about your special offers, discounts, and shipping deadlines.
Flexible and Scalable Guidelines for Client Interactions
If your employees are conveying an incorrect message to your customers, then the money you’ve spent on incorporating it into your brand can be easily wasted
Branding and Customer Interactions
How well do your employees represent your brand when they interact with customers? Your brand should influence the tone & phrasing in customer interactions.