The Importance of Findability

Key Takeaways:

• Design for Human Beings First: Metrics like likes, shares, and clicks are generated by real people; content and websites designed without a focus on human consumption will fail to convert.
• Bad Usability Destroys Your Marketing Funnel: Driving visitors to your site only to frustrate them with confusing forms, broken links, or difficult navigation causes them to abandon your business entirely.
• Findability and SEO Work Hand-in-Hand: Users need to easily locate content within your site (findability), while search engines like Google need to seamlessly index your pages externally (SEO) so users can find you in the first place.

Findability and usability. Likes. Shares. Clicks. Retweets. Reposts. Comments. There are many different ways that Internet users can interact with online properties and content. Web marketers and their clients continuously refer to these interactions when describing the popularity and effectiveness of an online property or piece of content marketing. When browsing through a blog or social media account, one can see specific tallies of these interactions attached to the footer of each post. We consciously and unconsciously judge the merit and value of content based on how many user-generated actions were generated.

Developed for human consumption

However, the one aspect of digital marketing that designers and their clients often overlook and ignore is that people – real, living human beings – are powering those interactions. Therefore, all content produced for the Internet should be designed, developed and released specifically for human consumption. When content is designed without a focus on the fact that human beings produce digital interactions, digital marketing initiatives can fail, often without any apparent reason.

If your digital marketing efforts and initiatives are producing mediocre results, or if your marketing funnel isn’t converting enough visitors, you may simply need to refocus on the user experience. Are your online properties usable and is your content findable, both within your website and blog and externally to search engines?

The importance of usability

What is website usability? In short, usability refers to the user-friendliness of a website. Do you remember a time when you simply wanted to contact a specific company or organization, only to find an online form that was confusing to use or even broken? Perhaps you wanted a confirmation that your message was received, only to be left in doubt, confused as to whether you should resubmit your request? A website that feels limiting, confusing or outright dysfunctional is the result of a breakdown in usability. This can also result in a devastating breakdown at the very end of your marketing funnel. Spending time and money to attract new visitors to your website, only to have them leave in frustration, can be worse than failing to attract them in the first place.

Yes, you should care about findability and seo

Have you ever visited a website with a specific purpose in mind, but quickly exited in frustration once your attempts at using the internal search function proved to be fruitless? Maybe you’ve visited a website in a vain attempt to find a specific event or product update, only to find it nearly impossible to locate a newsfeed or blog? Findability refers to the ease in which pages, components and content can be found within a website. In the same vein a lack of findability can result in similar user frustrations and abandonment that can derail your digital marketing initiatives and marketing funnel.

As findability applies to the ease in which users can locate pages, and content within a website, Search Engine Optimization (SEO) refers to the ease in which search engines such as Google or Bing are able to find and index your website. SEO can be more opaque than usability or findability. This is simply because the companies that own search engines often keep their inner workings a secret in order to discourage competitors and marketers who attempt to illegitimately influence search rankings. However, there are reputable techniques, tools and services that websites can utilize to improve their SEO, and the importance of effective SEO techniques that improve your findability within a search engine can’t be overstated.

Creating a more usable, findable and optimized website

If you believe that your website isn’t as usable or optimized for search engines as it could be, don’t panic! While you may not have the ability to fix these problems yourself, you do have the ability to poke around within your website and test various search queries in order to determine what may be missing or simply inadequate about your website. Your efforts don’t need to be exact. In fact, simply having a specific feeling that something is wrong can help a web developer fix, redesign or completely rebuild your website. This will work towards improving its usability, findability and SEO.

If you believe that problems exist with your website, don’t wait! The sooner you address these concerns with us, the sooner you can optimize your website and convert more of your visitors into customers!

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Frequently Asked Questions

What is the difference between website usability and findability?

Short Answer: Usability measures user-friendliness, while findability measures how easily specific content can be located.
Explanation: Usability refers to how seamless, functional, and user-friendly your website is when someone tries to perform an action (like filling out a contact form). Findability focuses on how easy it is for visitors to locate specific pages, products, or blog posts within your site’s search features and navigation structure without giving up in frustration.

How does a breakdown in website usability impact my marketing funnel?

Short Answer: It causes frustrated visitors to abandon your site right at the point of conversion.
Explanation: Spending time and budget to attract prospective clients is wasted if your website feels limiting, confusing, or dysfunctional. When users encounter broken forms or unclear navigation at the end of their journey, they leave in frustration, which is often worse than failing to attract them in the first place.

What should I do if I suspect my website has usability or SEO issues?

Short Answer: Test your site queries yourself to spot flaws, then bring your feedback to a web developer.
Explanation: You don’t need to be a technical expert to improve your site. Poke around your website, test different search terms, and note what feels confusing or hard to find. Even a general intuition that something isn’t working right gives a developer the information they need to redesign, fix, or rebuild your site for better usability and search performance.